Welcome to the Otolaryngology - Head & Neck Surgery Associates Clinic

We offer services in all aspects of Otolaryngology - Head & Neck Surgery including Head & Neck Oncology, Paediatrics, Otology, Laryngology, Rhinology, Facial Cosmetic Surgery, and Audiology.

Our Doctors:

   ♦  Dr. E. Gooden (gooden@toronto-otohns.ca)

   ♦  Dr. M. Shah (shah@toronto-otohns.ca)

   ♦  Dr. T. Kandasamy (kandasamy@toronto-otohns.ca)

   ♦  Dr. J. Xu (jasonxu@toronto-otohns.ca)

Our office is located at:

685 Sheppard Ave. East, Suite 402
North York, ON
M2K 1B6
Tel: 416-499-5558 (Please see below about answering phones)
Fax: 416-499-9392

Google Maps Link

 

ATTENTION REGARDING COVID-19

As you may know, the Government of Ontario and the Ministry of Health only recently revised Directive 2 of the Emergency Measures Act to allow physicians' offices to start to resume non-urgent patient care.  
 
We have been working hard to re-open our office.  A key feature of the reopening process is to ensure that our patients remain safe due to the ongoing spread of Covid-19 in the GTA community.  We have made a number of modifications to our office and to our booking process with the focus on patient safety.    Due to these changes, we will have strict rules regarding patient visits, less flexibility in bookings/scheduling, and our office efficiency will be reduced.  This, unfortunately, will lead to longer wait times for appointments in the office.
 
We will evaluate all new referrals over the phone initially before an office visit will be scheduled and where possible and appropriate, telephone follow-up appointments will be arranged.
 
Covid-19 has dramatically changed the manner in which we can run our practice.  First and foremost, our concern is the safety of our patients, staff and the community at large.  Please be patient and understanding when dealing with our office as we continue to work hard to care for your healthcare needs.

 

COVID-19 - COMING TO THE OFFICE

If you have an appointment to see a doctor in our office, please read the following:

QUESTIONNAIRE:

If you answer YES to any of the following questions, please give our office a call and do NOT come in for your scheduled appointment.

  1. Have you had any of the following symptoms BEGIN in the last 14 days?
    • fever
    • chills
    • cough
    • shortness of breath or breathing difficulties
    • runny nose or nasal congestion
    • joint or muscle pain
    • new headache
    • recent onset of loss of smell or taste
    • weakness, exhaustion
    • new onset diarrhea, nausea, vomiting
    • pink eye
    • any other symptoms or illness
  1. Have you been in contact with, or close to anyone who has the coronavirus in the last 14 days?
  2. Have you been in contact with, or close to someone who has been sick in the last 14 days (such as a cold, pneumonia, etc.), in absence of negative COVID-19 test.
  3. Have you travelled outside of Canada in the last 2 weeks?
  4. Do you work in a high-risk facility and have you been tested positive for COVID-19?

Again, if you answer YES to any of the following questions, please email / call our office and do NOT come in for your scheduled appointment.

TIME:

Please do NOT arrive EARLY or LATE as your appointment may be cancelled due to social distancing requirements

FAMILY/FRIENDS:

Come ALONE with the following Exceptions:

- Needed for translation (if cannot be done over phone)

- Needed due to mobility issues

- Children

MASKS

All individuals coming in MUST bring their own mask to the appointment (except kids under age of 2)

 

VIRTUAL VIDEO APPOINTMENTS:

 

If you have a virtual video appointment with one of our doctors, please click on the link below to join the virtual waiting room.  Please wait in the room and your video conference will begin once your doctor is ready

You will be asked to install software on your device to allow access to video / audio on your computer / mobile device.  Please allow both video and audio access.

Having a flashlight in addition to the device you will be using for the video converence is suggested to help with any examination.

Please read the disclaimer below:

 

Dr. E. Gooden: https://us04web.zoom.us/j/4133075427?pwd=SWd4clhpTXZxZlNXY2FudXdlUWlWdz09

Dr. M. Shah: https://us02web.zoom.us/j/6270447561?pwd=UUJoemFRRlNCS0dJSThka1puQ2dMQT09

Dr. T. Kandasamy: https://utoronto.zoom.us/j/3365004090

  - Meeting ID: 336 500 4090
  - Passcode: 936671

Dr. J. Xu: https://us04web.zoom.us/j/7205889164?pwd=NWxvaFNqYmRwa2hXWkVJRExjRVFDUT09

 

Disclaimer:

COVID-19 is placing stress on Canada’s public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province. Others have been provided by vendors like Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination. We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

• Understand that this method of communication is not secure in the same way as a private appointment in an exam room.

• Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than at a library, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection. 

You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required). If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different healthcare provider or other health care center where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: Videoconferencing (including Zoom Video Conferencing). 

By clicking above, you consent to reading the Disclaimer and agreeing with the above.